https://xeniafacility.com/guides Step-by-step guides for hotels using Xenia. en-ng Fri, 06 Nov 2026 11:45:42 GMT https://xeniafacility.com/guides/door-locks-guide-part-1 https://xeniafacility.com/guides/door-locks-guide-part-1 Sun, 01 Nov 2026 23:00:00 GMT Before you connect a card encoder to Xenia: what the encoder, the lock bridge and Xenia each do, what you need, and who does which step. Owner door locks encoder getting started The Xenia team https://xeniafacility.com/guides/door-locks-guide-part-2 https://xeniafacility.com/guides/door-locks-guide-part-2 Sun, 01 Nov 2026 23:00:00 GMT Add a lock bridge in Xenia to get its one-time enrolment code, then set the building, floor and area of each room so the door locks can find it. Owner door locks lock bridge rooms The Xenia team https://xeniafacility.com/guides/door-locks-guide-part-3 https://xeniafacility.com/guides/door-locks-guide-part-3 Sun, 01 Nov 2026 23:00:00 GMT Download the Xenia bridge installer, run it on the hotel computer, paste the one-time code from Xenia and see the bridge come online. No command window needed. Owner door locks lock bridge install The Xenia team https://xeniafacility.com/guides/door-locks-guide-part-4 https://xeniafacility.com/guides/door-locks-guide-part-4 Sun, 01 Nov 2026 23:00:00 GMT Connect the card encoder to the Xenia lock bridge: plug it in, test it, read the system or authorisation card from Xenia, and check it survives a restart. Owner door locks encoder tengo The Xenia team https://xeniafacility.com/guides/door-locks-guide-part-5 https://xeniafacility.com/guides/door-locks-guide-part-5 Sun, 01 Nov 2026 23:00:00 GMT Make a guest's room card from their booking in Xenia, understand each status, handle a failed card, and deal with a guest who has lost their key. Owner door locks front desk room cards The Xenia team https://xeniafacility.com/guides/door-locks-guide-part-6 https://xeniafacility.com/guides/door-locks-guide-part-6 Sun, 01 Nov 2026 23:00:00 GMT Make master, floor, building, staff, check-out, lift and other special door cards in Xenia, see who may make which, and track every card in the register. Owner door locks master card card register The Xenia team https://xeniafacility.com/guides/accountant-guide-part-1 https://xeniafacility.com/guides/accountant-guide-part-1 Sat, 31 Oct 2026 23:00:00 GMT Sign in to Xenia as the accountant, read the overview of what needs doing, and learn how bills, vouchers and bank lines become your books. Accountant accountant accounting getting started The Xenia team https://xeniafacility.com/guides/accountant-guide-part-2 https://xeniafacility.com/guides/accountant-guide-part-2 Sat, 31 Oct 2026 23:00:00 GMT Set up the books in Xenia: review the hotel chart of accounts, add the hotel's bank account, and map VAT, cash, bank and guest money to accounts. Accountant accountant chart of accounts bank accounts The Xenia team https://xeniafacility.com/guides/accountant-guide-part-3 https://xeniafacility.com/guides/accountant-guide-part-3 Sat, 31 Oct 2026 23:00:00 GMT Post guest bills and deliveries in Xenia, write balanced journal vouchers with an approval limit, reverse a mistake, and trace any ledger line to its source. Accountant accountant journal ledger posting The Xenia team https://xeniafacility.com/guides/accountant-guide-part-4 https://xeniafacility.com/guides/accountant-guide-part-4 Sat, 31 Oct 2026 23:00:00 GMT Import a bank statement CSV in Xenia, reconcile it to the books, and print the income statement, balance sheet, VAT report and trial balance for any period. Accountant accountant reconciliation statements vat The Xenia team https://xeniafacility.com/guides/bar-guide-part-1 https://xeniafacility.com/guides/bar-guide-part-1 Sat, 31 Oct 2026 23:00:00 GMT Sign in to Xenia as bar staff, open a tab for a guest, add drinks with a note, and correct a mistake properly with a void. Bar and restaurant bar orders getting started The Xenia team https://xeniafacility.com/guides/bar-guide-part-2 https://xeniafacility.com/guides/bar-guide-part-2 Sat, 31 Oct 2026 23:00:00 GMT Work the bar ticket board in Xenia, see how happy hour prices apply, split a tab, and take payment by cash, card, transfer or a room charge. Bar and restaurant bar happy hour payments The Xenia team https://xeniafacility.com/guides/bar-guide-part-3 https://xeniafacility.com/guides/bar-guide-part-3 Sat, 31 Oct 2026 23:00:00 GMT Mark a drink sold out with 86, see stock levels, send a stock request to the store and close the bar properly at the end of your shift in Xenia. Bar and restaurant bar stock end of shift The Xenia team https://xeniafacility.com/guides/front-desk-guide-part-1 https://xeniafacility.com/guides/front-desk-guide-part-1 Sat, 31 Oct 2026 23:00:00 GMT Accept your Xenia invitation, find your way around the front desk screen and the menu, and turn on two-step sign-in to protect your account. Front desk front desk getting started The Xenia team https://xeniafacility.com/guides/front-desk-guide-part-2 https://xeniafacility.com/guides/front-desk-guide-part-2 Sat, 31 Oct 2026 23:00:00 GMT Check in a walk-in guest, make a booking, reserve a room for later and find or add a guest in Xenia, with each box and button explained. Front desk front desk bookings reservations The Xenia team https://xeniafacility.com/guides/front-desk-guide-part-3 https://xeniafacility.com/guides/front-desk-guide-part-3 Sat, 31 Oct 2026 23:00:00 GMT Read a guest's bill in Xenia, add a charge, take a payment by cash, card or transfer, and void a charge with a manager's approval. Front desk front desk bills payments The Xenia team https://xeniafacility.com/guides/front-desk-guide-part-4 https://xeniafacility.com/guides/front-desk-guide-part-4 Sat, 31 Oct 2026 23:00:00 GMT Extend a stay, move a guest to another room, keep housekeeping up to date, check a guest out and open and close your cashier shift in Xenia. Front desk front desk check-out shift The Xenia team https://xeniafacility.com/guides/general-manager-guide-part-1 https://xeniafacility.com/guides/general-manager-guide-part-1 Sat, 31 Oct 2026 23:00:00 GMT Read the Xenia general manager overview, find your way around the menu, and know what a general manager can do and what stays with the owner. General manager general manager overview getting started The Xenia team https://xeniafacility.com/guides/general-manager-guide-part-2 https://xeniafacility.com/guides/general-manager-guide-part-2 Sat, 31 Oct 2026 23:00:00 GMT Approve or refuse requests from your team in Xenia, give a one-time approval code, read alerts, search the audit trail and watch the cashier shifts. General manager general manager approvals alerts audit The Xenia team https://xeniafacility.com/guides/general-manager-guide-part-3 https://xeniafacility.com/guides/general-manager-guide-part-3 Sat, 31 Oct 2026 23:00:00 GMT Follow a general manager's daily routine in Xenia: the reports pack, outlet reports for the bar and restaurant, the daily report and the night audit. General manager general manager reports night audit The Xenia team https://xeniafacility.com/guides/general-manager-guide-part-4 https://xeniafacility.com/guides/general-manager-guide-part-4 Sat, 31 Oct 2026 23:00:00 GMT Change menu prices and room rates with a recorded reason, manage rate plans and stock, and look after your team's access in Xenia. General manager general manager rates stock staff The Xenia team https://xeniafacility.com/guides/restaurant-guide-part-1 https://xeniafacility.com/guides/restaurant-guide-part-1 Sat, 31 Oct 2026 23:00:00 GMT Sign in to Xenia as restaurant staff, open a table, add dishes with a note for the kitchen, and correct a mistake properly with a void. Bar and restaurant restaurant orders getting started The Xenia team https://xeniafacility.com/guides/restaurant-guide-part-2 https://xeniafacility.com/guides/restaurant-guide-part-2 Sat, 31 Oct 2026 23:00:00 GMT Follow a restaurant order from the kitchen ticket to payment in Xenia: start and finish tickets, split a bill, and take cash, card, transfer or a room charge. Bar and restaurant restaurant kitchen payments The Xenia team https://xeniafacility.com/guides/restaurant-guide-part-3 https://xeniafacility.com/guides/restaurant-guide-part-3 Sat, 31 Oct 2026 23:00:00 GMT Mark a dish sold out with 86, see stock levels, send a stock request to the store and close up the restaurant at the end of your shift in Xenia. Bar and restaurant restaurant stock end of shift The Xenia team https://xeniafacility.com/guides/store-keeper-guide-part-1 https://xeniafacility.com/guides/store-keeper-guide-part-1 Sat, 31 Oct 2026 23:00:00 GMT Sign in as the Xenia store keeper, learn the Store page, set up stores and suppliers, and add the stock items the hotel counts. Store and stock store keeper stock getting started The Xenia team https://xeniafacility.com/guides/store-keeper-guide-part-2 https://xeniafacility.com/guides/store-keeper-guide-part-2 Sat, 31 Oct 2026 23:00:00 GMT Write and submit a Xenia purchase order, record each delivery against it with the supplier's invoice, and receive stock that was not ordered. Store and stock store keeper purchase orders receiving The Xenia team https://xeniafacility.com/guides/store-keeper-guide-part-3 https://xeniafacility.com/guides/store-keeper-guide-part-3 Sat, 31 Oct 2026 23:00:00 GMT Answer stock requests from the bar and restaurant, issue approved stock, transfer between stores, and check stock on hand and its value in Xenia. Store and stock store keeper requests transfers The Xenia team https://xeniafacility.com/guides/store-keeper-guide-part-4 https://xeniafacility.com/guides/store-keeper-guide-part-4 Sat, 31 Oct 2026 23:00:00 GMT Count a store in Xenia, explain differences, log wastage with a reason, and read the missing stock report and the ledger to see where stock went. Store and stock store keeper stock count wastage The Xenia team https://xeniafacility.com/guides/owner-setup-part-1 https://xeniafacility.com/guides/owner-setup-part-1 Thu, 29 Oct 2026 23:00:00 GMT Create your Xenia owner account, confirm your email, choose a plan and start your 14-day free trial. The first of six setup steps with screenshots. Owner setup owner getting started The Xenia team https://xeniafacility.com/guides/owner-setup-part-2 https://xeniafacility.com/guides/owner-setup-part-2 Thu, 29 Oct 2026 23:00:00 GMT Set the details printed on receipts and invoices, plus your time zone, VAT, check-in and check-out times and night audit time in Xenia. Owner setup owner settings The Xenia team https://xeniafacility.com/guides/owner-setup-part-3 https://xeniafacility.com/guides/owner-setup-part-3 Thu, 29 Oct 2026 23:00:00 GMT Add room types such as Standard and Deluxe, add each room with its nightly rate, optionally map buildings, and set weekend or seasonal rate plans. Owner setup owner rooms rates The Xenia team https://xeniafacility.com/guides/owner-setup-part-4 https://xeniafacility.com/guides/owner-setup-part-4 Thu, 29 Oct 2026 23:00:00 GMT Learn the built-in Xenia roles, create a custom role, and invite your front desk, manager and accountant so every action has a name on it. Owner setup owner staff roles The Xenia team https://xeniafacility.com/guides/owner-setup-part-5 https://xeniafacility.com/guides/owner-setup-part-5 Thu, 29 Oct 2026 23:00:00 GMT Switch on card, transfer and cash payments, see where guest money goes, and turn on two-step sign-in to protect your Xenia owner account. Owner setup owner payments security The Xenia team https://xeniafacility.com/guides/owner-setup-part-6 https://xeniafacility.com/guides/owner-setup-part-6 Thu, 29 Oct 2026 23:00:00 GMT Make your first Xenia booking, understand the bill it creates, and follow a launch checklist so your staff can start using the app with confidence. Owner setup owner front desk go live The Xenia team https://xeniafacility.com/guides/owner-setup-part-7 https://xeniafacility.com/guides/owner-setup-part-7 Thu, 29 Oct 2026 23:00:00 GMT After your first booking, set up outlets, menus and stock, the accounting books, then use the night audit, daily report and alerts to keep an eye on the hotel. Owner setup owner accounting stock alerts The Xenia team