Loss prevention
A hotel loses money in small ways: a void here, a discount there, a payment never written down. Xenia is built so each of those leaves a record, and the right person sees it.
Every charge, discount, void, refund and rate change is added to a trail that cannot be changed afterwards. Records are chained together, so an altered record shows, and the chain can be checked at any time.
A void or an override waits for a yes, with the reason attached. The manager approves or refuses from a notification.
Xenia watches for the patterns that matter and tells the owner: repeated discounts by one person, voids, cash differences, stock that does not add up, rate changes outside business hours, a manager signing in from a new device.
Cashiers open and close a shift and count their cash. The difference between what was counted and what the system expected is recorded, and a large one raises an alert.
A page for each staff member shows their sign-ins, the devices used, and the money they handled, with voids, discounts and overrides.
Logged.Approved.Alerted.
Every void, discount and refund is written to a trail nobody can edit. Anything sensitive waits for a manager's yes, and the owner hears about the patterns that matter the same night.
Cash counted by two people, signed for, and matched to what the system says.
Picture for illustration. It does not show a Xenia customer.
Questions
Xenia cannot stop someone with a manager's login. It makes what they do visible, and sensitive actions can require a second person.
No. The audit trail only ever grows. Even a correction is a new record that points at the old one.
As it happens: by notification, and by email for the higher-priority alerts. The daily report also lists voids, discounts and cash differences.
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